Duration: 41 minutes

Affected Components: Enterprise SWE Dashboard, Enterprise SMPP, Enterprise API GO2, Enterprise API GO3, Enterprise EU Dashboard, Enterprise API GO1

Aug 26, 12:29:29 GMT+0
Resolved - This incident has been resolved. Please contact support if you have any questions. We appreciate your patience and understanding..

Aug 26, 12:01:17 GMT+0
Monitoring - All services are back up and running and we are monitoring. We apologize for the inconvenience..

Aug 26, 11:48:36 GMT+0
Investigating - We are currently seeing disruptions affecting Web and API. Our technical team is actively investigating, and we will provide additional information as soon as it becomes available..

Duration: 1 day, 8 hours and 29 minutes

Affected Components: Monitor, Company, Person

Jul 19, 18:00:00 GMT+0
Resolved - The service disruption affecting our Data Services has been resolved. All services have been operating normally since Sunday, 8:00 PM CEST (Swedish time). We apologize for the inconvenience and thank you for your patience..

Jul 19, 09:38:58 GMT+0
Identified - We continue to investigate the service disruption affecting our Data Services. Some data requests may still fail or experience intermittent issues, while other requests continue to operate normally. Our team is working closely with the infrastructure provider hosting the affected services, and all relevant teams remain actively engaged in restoring normal operation. We appreciate your patience and apologize for any inconvenience..

Jul 18, 09:30:33 GMT+0
Investigating - We are currently experiencing a service disruption affecting our Data Services. As a result, some data requests may fail or not function as expected. Our team is actively working to restore the service as quickly as possible. We will provide an update as soon as more information becomes available. We apologize for the inconvenience and appreciate your patience..

Feb 2, 15:26:36 GMT+0
Resolved - Incident resolved.

Feb 2, 15:10:59 GMT+0
Investigating - A fix has been implemented, and we can confirm that login is working again. We are monitoring the situation..

Feb 2, 13:15:00 GMT+0
Investigating - The root cause has been identified, and a fix is in progress..

Feb 2, 13:12:00 GMT+0
Investigating - We are currently experiencing issues with user login. You may encounter difficulties signing in or using parts of the service. Our API and other backend services are not affected..

Jan 14, 09:13:28 GMT+0
Resolved - The problem is resolved..

Jan 14, 08:54:23 GMT+0
Investigating - A fix has been implemented and we are monitoring the situation..

Jan 14, 08:40:00 GMT+0
Investigating - We are currently experiencing a temporary service disruption affecting our data services via API. The issue results in a 503 Service Unavailable response. We are aware of the problem and a fix is currently being implemented..

Nov 28, 19:38:02 GMT+0
Resolved - Problem resolved..

Nov 28, 13:37:00 GMT+0
Investigating - TeliaSonera in Sweden is experiencing encoding issues affecting some SMS messages. Most traffic is unaffected. We will update as soon as we have more information..

Nov 18, 14:41:41 GMT+0
Resolved - We can now confirm that the issue has been resolved, and images and other graphical elements are displaying and presenting correctly..

Nov 18, 13:54:16 GMT+0
Investigating - Update from Cloudflare: We are still working to remediate broad application services impact.

Nov 18, 13:53:44 GMT+0
Investigating - Cloudflare update: We are continuing working on restoring service for application services customers..

Nov 18, 13:16:00 GMT+0
Investigating - Cloudflare is currently experiencing an ongoing service disruption that affects the accessibility of our services. Our systems are operating normally, but the Cloudflare incident impacts how traffic is routed to and from our platform. This disruption specifically affects Panel, and certain visual elements, such as images and other graphical components, may not load or display correctly. Cloudflare is a global network provider responsible for delivering and protecting internet traffic. When they experience disruptions, it can cause delays, timeouts, or missing visual content even though our own services are fully functional. Cloudflare is aware of the issue and is working to restore stable traffic routing and normal network performance. We are monitoring the situation closely and will provide updates as needed. Thank you for your understanding..

Nov 6, 07:48:28 GMT+0
Resolved - The problem has been resolved..

Nov 5, 14:59:00 GMT+0
Investigating - SMS service to the Tele2 network in Sweden is currently experiencing degradation. For messages sent to Tele2 subscribers, this could result in erratic message delivery and unpredictable delivery timeframes..

Sep 22, 08:52:00 GMT+0
Resolved - The issues have been resolved and the services are now fully operational..

Sep 22, 08:51:32 GMT+0
Investigating - We’re seeing some improvement across all channels. Our team is continuing to work on this, and we’ll share another update soon..

Sep 22, 08:16:00 GMT+0
Investigating - Some users are currently experiencing difficulties logging in to the portal. Connection issues may also occur via HTTP or SMPP. We are actively working on a resolution and will provide further updates as soon as they are available..

Aug 19, 11:39:53 GMT+0
Resolved - Problem has been resolved..

Aug 19, 10:33:00 GMT+0
Investigating - We are currently experiencing technical problems when you log in to Panel. You may encounter a blank page. We are aware of the issue and are working to resolve it as quickly as possible..

Apr 23, 07:41:02 GMT+0
Investigating - Incident resolved The issue has been fully addressed, and delivery report functionality has been restored to normal. Impact: Delivery reports may have been delayed..

Apr 22, 17:14:00 GMT+0
Investigating - There have been some delays on the platform recently, specifically affecting DLR times for MT traffic. It's worth noting that this issue is limited to delivery reports for MTs and does not impact any inbound or outbound traffic handled by the platform. A fix has already been implemented by the team, and the situation is currently being monitored..

Mar 21, 00:16:59 GMT+0
Resolved - Since 00:15 all issues is resolved on this matter..

Mar 20, 17:17:56 GMT+0
Investigating - A solution has been implemented, and we are monitoring the results..

Mar 20, 14:05:00 GMT+0
Investigating - SMS delivery to 3 (Hi3G Access AB) in Sweden is currently experiencing performance issues. This may lead to delays and inconsistent delivery times for messages sent to this network..

Feb 12, 08:30:55 GMT+0
Resolved - We are closing this case as the monitoring has shown that everything is now functioning as expected..

Feb 11, 16:14:02 GMT+0
Investigating - Tele2 Sweden is working on the case and has not yet provided a final report. We are monitoring and will report back when we have more information..

Feb 11, 16:12:00 GMT+0
Investigating - Tele2 Sweden is experiencing an ongoing outage. We see that telephony and text messaging are affected, including our switchboard. Please email support@vhdmedia.se for all issues until Tele2 has fixed the problem..

Dec 2, 12:05:30 GMT+0
Resolved - Tele2 has announced that they have fixed the problem..

Dec 2, 10:49:00 GMT+0
Investigating - We are currently observing issues such as delayed MTs, delayed MOs, missing delivery reports, and late delivery reports. We will update as soon as we have more information..

Nov 29, 15:00:56 GMT+0
Resolved - We no longer see any delivery issues..

Nov 29, 12:04:00 GMT+0
Investigating - We are currently observing issues such as delayed MTs, delayed MOs, missing delivery reports, and late delivery reports. Please be assured that we are actively working with the affected networks to resolve these issues and restore optimal delivery performance. We can confirm that the fault lies with the respective networks, and our own system is operating flawlessly..

Sep 4, 09:00:40 GMT+0
Resolved - Degradation is resolved..

Sep 4, 05:29:58 GMT+0
Investigating - The problem has been identified and some systems are already on their way back..

Sep 4, 05:24:00 GMT+0
Investigating - There could be problems transmitting traffic and logging onto our portal. We're still looking into what's causing the problem; the next update will have additional details..

Jul 19, 07:59:15 GMT+0
Resolved - Now, all services should to be completely operational again. The problem stemmed from a CrowdStrike flaw discovered in a solitary Windows host content upgrade. It is crucial to understand that this is not a cyberattack or security incident of any type. It is also important to know that the fault is due to a supplier that affects large parts of the world's communications. The error is therefore not isolated to our services. We humbly thank you for your understanding of this error and ask you to contact us if you have any questions..

Jul 19, 07:44:24 GMT+0
Investigating - The team has partially restored services on our data center and it should slowly recover..

Jul 19, 06:31:51 GMT+0
Investigating - The findings of the preliminary examination indicate that the issue is connected with the global incident which is currently ongoing where several companies are currently affected via one or more joint suppliers. The joint task force is working nonstop to bring back every service. We'll continue to distribute the updates..

Jul 19, 06:27:00 GMT+0
Investigating - In addition to errors and delays in processing the traffic that has already been submitted, you may encounter problems when submitting traffic to our platform. When using the portal and its modules, there is a chance that they will act strangely and display unexpected problems. Further updates will come as our teams work tirelessly to mitigate the issue and address the problem at hand..

Apr 22, 16:48:09 GMT+0
Resolved - Issue resolved..

Apr 22, 16:01:05 GMT+0
Investigating - A fix has been created by the provider and we are monitoring to see that the service is stable again..

Apr 22, 09:40:00 GMT+0
Investigating - Google is experiencing ongoing operational issues with email delivery for our domain (vhdmedia.se). Google is aware of the issue and is working to fix it. We update the case continuously. Delivery of e-mail via our services works as usual. The error only applies if you want to send or receive e-mails from our domain vhdmedia.se, e.g. if you email our support and get a reply..

Apr 19, 10:06:15 GMT+0
Resolved - Problem solved..

Apr 19, 08:58:00 GMT+0
Investigating - There is a problem with our HTTP API service right now. We're looking into the matter, and the upcoming update will have further information..

Mar 22, 11:12:39 GMT+0
Resolved - The issue have been resolved..

Mar 22, 07:20:00 GMT+0
Investigating - Telenor Sweden has operational problems with its mobile network. Calls and SMSs may be undelivered..

Duration: 3 hours

Mar 21, 08:00:00 GMT+0
Identified - This is to inform you that we will be performing the renewal of our certificate for the *.vhdmedia.se domain. A short downtime may occur during the work. Clients who are pinning the certificate on their side, need to add the new trusted certificate in order to establish a secure connection towards our services. Please note that this only applies to our API services. Our portal will function as usual. If you have any questions, please email support@vhdmedia.se..

Duration: 1 hour

Mar 5, 09:00:00 GMT+0
Identified - Within the window, a short interruption lasting about a few minutes can happen..

Feb 12, 08:57:00 GMT+0
Investigating - You may have experienced irregular delivery with inconsistent delivery times when sending to this network within time window provided..

Feb 7, 11:06:28 GMT+0
Resolved - The problem is solved 11:03..

Feb 7, 09:52:12 GMT+0
Investigating - The problem has stabilized. We monitor..

Feb 7, 09:49:51 GMT+0
Investigating - Subcontractor is working to fix the problem..

Feb 7, 09:24:00 GMT+0
Investigating - Our subcontractor for our support case system has operational disruptions. It can be difficult to reach us via support@vhdmedia.se. For urgent matters, call us on +46(0)10-160 50 40..

Oct 30, 17:24:37 GMT+0
Resolved - Operator has resolved the issue..

Oct 30, 10:06:00 GMT+0
Investigating - Right now, Tele2 Sweden has an ongoing operational disruption. They are working on fixing the problem, we have no other information than that. The services that may be affected are: Voice, SMS MT/MO, Number lookup, short code and VLN..

Oct 24, 15:00:53 GMT+0
Resolved - The issue has been resolved.

Oct 24, 14:31:22 GMT+0
Investigating - Operator has updated that the problem is still ongoing in whole or in part. They are currently working on fixing the issue..

Oct 24, 11:54:04 GMT+0
Investigating - We see some improvements from the operator side. We monitor the situation..

Oct 24, 11:00:00 GMT+0
Investigating - We are currently experiencing problems with Swedish MO numbers. Delivery to users may be impacted when MO traffic goes through Swedish VLN. Traffic on the MT (Outbound) is unaffected..

Oct 11, 08:20:57 GMT+0
Investigating - The incident has been resolved.

Oct 10, 13:20:32 GMT+0
Investigating - Problem has been resolved..

Oct 10, 12:38:00 GMT+0
Investigating - When sending to the selected network, you may encounter inconsistent delivery. The operator working on the problem. No ETA at the moment..

Aug 17, 16:14:11 GMT+0
Resolved - The incident has been resolved.

Aug 17, 15:21:10 GMT+0
Investigating - We are currently investigating..

Aug 17, 15:19:00 GMT+0
Investigating - There is an ongoing problem importing files into our dashboard..

Duration: 6 hours

May 5, 12:51:25 GMT+0
Identified - TThe maintenance has been completed.

May 5, 09:00:00 GMT+0
Identified - During the period, we will change the host for our website (www.vhdmedia.se). Some downtime is expected. No downtime or technical problems will occur on our services..

Duration: 6 hours

May 3, 22:00:00 GMT+0
Identified - Be advised that Telenor Denmark will perform technical maintenance. SMS MT/MO delivery inconsistent during the maintenance window can happen..

Duration: 9 hours

Apr 18, 14:47:18 GMT+0
Identified - TThe maintenance has been completed.

Apr 18, 06:00:00 GMT+0
Identified - This is to let you know that within the time period indicated, we will renew our wildcard certificate for the *.vhdmedia.se domain. Clients who are pinning the certificate on their side need to add the new trusted certificate..

Duration: 9 hours

Feb 8, 05:00:00 GMT+0
Identified - Users of the GUI and HTTP API who are sending single-message campaigns can experience brief processing delays. Users that submit bulk submissions of many messages using the HTTP API and GUI won't be impacted..

Duration: 5 hours

Jan 25, 08:00:00 GMT+0
Identified - Users of the GUI and HTTP API who are sending single-message campaigns can experience brief processing delays. Users that submit bulk submissions of many messages using the HTTP API and GUI won't be impacted..

Duration: 3 hours and 10 minutes

Jan 11, 22:50:00 GMT+0
Identified - Delivery deterioration (MT/MO SMS) and erratic delivery during the maintenance window..

Duration: 16 hours

Nov 10, 06:30:00 GMT+0
Identified - This is to inform you that during the timeframe given, we will be undertaking maintenance. Direct client effect is not anticipated during the maintenance timeframe despite the possibility due to the active redundancy options..

Duration: 3 hours and 30 minutes

Oct 20, 05:00:00 GMT+0
Identified - We will conduct a recovery test for all services, excluding GUI—during the maintenance window service outages are not anticipated..

Duration: 2 hours and 45 minutes

Oct 19, 04:45:00 GMT+0
Identified - We will test the SMS service's recovery procedures throughout the maintenance window. Service outages are not anticipated..

Duration: 6 hours

Apr 12, 22:00:00 GMT+0
Identified - Operator Telenor Norge AS, Norway will conduct technical maintenance. Delivery degradation with inconsistent delivery times during maintenance window..

Duration: 6 hours

Nov 9, 22:00:00 GMT+0
Identified - Please be informed that Telia (Sonera Finland Oyj), Finland operator will conduct technical maintenance during the period indicated below: Start: 09 November 2020 22:00 UTC End: 10 November 2020 04:00 UTC Purpose: Technical works on operator platform Impact: Delivery degradation with inconsistent delivery times during maintenance window.